REFUND POLICY

REFUND POLICY

ORDERS

When you place an Order through the Application, it needs to be accepted by us before it is confirmed. You will receive a notification to state your order has been accepted and will contain a reference number in relation to your order (the “Order Confirmation”). The contract for the supply of any Item you have ordered comes into existence when we send the Order Confirmation. You are responsible for paying for all Items ordered using your mobile device, and for complying with these Terms of Use, even if you have ordered the Item for someone else. Some of our stockists operate a minimum order value policy which will be displayed on the Application. All Items are subject to availability. You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been served do not comply with these legal rights, please let the us know.

CANCELLATION

You may cancel an order without charge at any time before we have started preparing the Items (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately. If we confirm the order was not a Started Order, we will refund your payment. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items (excluding postage). We may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will process the reimbursement for any payment already made using the same method you used to pay for your order.

PRICES, PAYMENT AND OFFERS

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Prices can change at any time at our discretion. We reserve the right to charge a Service Fee, which may be subject to change. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on the Application. No changes will affect existing confirmed orders unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 1 hour of creating the basket. If you do not conclude the order before the 1-hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. The total price of your order will be set out on the checkout page on the Application, including the prices of Items and applicable Service Fees and taxes. Payment for all Items will be made on the Application by credit or debit card, or other payment method made available by us. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. We are authorised to accept payment through the Application on and payment of the price of any Items to us will fulfil your obligation to pay the price to the Restaurant.

LOSS OR DAMAGE

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Items; or for defective Items under the Consumer Protection Act 1987. Please note that we only provide the Application for domestic and private use. You agree not to use the Application for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms of Use, or as a result of any IT hardware or software failure other than a failure in the Application.

LOCAL PICKUP

All collection orders will be ready to collect 2 hours after the order is placed.

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Houmous - 150g
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