You may cancel an order without charge at any time before we have started preparing the Items (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately. If we confirm the order was not a Started Order, we will refund your payment. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items (excluding postage). We may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will process the reimbursement for any payment already made using the same method you used to pay for your order.
PRICES, PAYMENT AND OFFERS
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Prices can change at any time at our discretion. We reserve the right to charge a Service Fee, which may be subject to change. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on the Application. No changes will affect existing confirmed orders unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 1 hour of creating the basket. If you do not conclude the order before the 1-hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. The total price of your order will be set out on the checkout page on the Application, including the prices of Items and applicable Service Fees and taxes. Payment for all Items will be made on the Application by credit or debit card, or other payment method made available by us. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. We are authorised to accept payment through the Application on and payment of the price of any Items to us will fulfil your obligation to pay the price to the Restaurant.
LOSS OR DAMAGE